- What
internet connections is RemoteSpy compatible with?
RemoteSpy in completely compatible will all local area networks,
cable, dsl, adsl, and dial up connections. The upload speed for
log files may vary depending on the type of internet connection.
-
Is
my RemoteSpy account protected? Can anyone access it?
RemoteSpy uses a plethora of security measures to maintain the
safety and confidentiality of your personal information.
Sensitive information transmitted between you and our website
can only be accessed with your username and password.
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Can RemoteSpy
be installed from external drives or CDROMS? Yes,
RemoteSpy can be installed simply by copying the monitoring
executable generated from your configuration to any pc. Simply
copy the file to a disk and run the file on the pc you intend to
monitor. The installation is completely stealth and runs
instantly.
-
How do I view
the recorded data in my members account?
Upon purchase, each RemoteSpy user is given detailed
instructions on how to access their account. This email well
tell you how to register your username and password and login
details. If you have lost your username and password you may
retrieve it here simply by entering your email address. It will
be sent to you immediately.
-
What operating
system is RemoteSpy compatible with?
RemoteSpy is compatible with all browsers and is fully
compatible with Windows 98/2000/ME/NT/XP. We currently do not
support MAC Computers.
-
What happens when
a user clicks on the monitoring .exe? RemoteSpy is completely
stealth and designed to install without warning. Once the
executable is clicked the monitoring application will be started
instantly. There are no signs or warnings whatsoever.
-
How do I
uninstall RemoteSpy once I am done using it?
RemoteSpy can be easily uninstalled by logging into your
RemoteSpy control panel, selecting a user and clicking
uninstall. Or if you are monitoring your own computer you may
also opt to run the uninstaller that you were provided with upon
download of RemoteSpy. This will completely stop the monitoring
process and uninstall RemoteSpy.
-
If
I purchase RemoteSpy, do I get unlimited use of the software?
Once you complete your secure online purchase and access your
RemoteSpy account you are given 365 days access to this account.
You may log as many users as you want. You will receive an email
notice when your account is due for renewal a week prior to it
expiring.
-
Will a
firewall stop RemoteSpy software from working?
In most cases a firewall will cause other products to be blocked
however, RemoteSpy uses a special feature to send the logs to
our server. A firewall in most cases will not stop RemoteSpy
from transmitting recorded data.
-
How Do I
change my password? You
can change your password by using the password changing utility
in your control panel online.
-
Can I change
my existing username?
Unfortunately, you cannot change your username once you have
created it. So be sure to choose something that you like.
-
How often do
the logs update? The
logs will update at intervals of 15 minutes once installed. The
initial update can take as long as one hour.
-
Is
it possible to use RemoteSpy on MAC computers?
Currently we do not have support for MAC computers. If you use a
MAC but would like to monitor a PC then you will have to
download the configuration utilities onto a PC in order to
create the monitoring file.
-
Can I purchase
over the telephone or with a money order?
Yes, purchasing over the telephone or by money order is easy.
Just select the option in the drop down menu when purchasing,
further instructions will be given and you proceed.
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Once
I have created the Remotespy executable module, can I use that
same module/file to monitor a few different machines?
You do not need to create an additional module for each
additional computer that you whish to monitor. However, it is
required that you have the licenses to monitor each additional
computer.
-
Is spy
software legal? Yes.
Monitoring YOUR OWN property is completely legal.
-
Can RemoteSpy
be stopped by anti-spyware or anti-virus? RemoteSpy
is equipped to defeat the latest in anti-spyware. However, there
is always risk associated with "spying"
